Opsgenie vs PagerDuty Pricing: Cost Per User Compared

At ten users these two cost almost the same: Opsgenie Standard is $199.50 a month and PagerDuty Professional is $210, a gap of $10.50. At a thousand users Opsgenie Standard is $9,660 and PagerDuty Professional is $21,000, and PagerDuty is 2.17 times the price. Nothing about the products changed in between. The entire divergence comes from one structural difference: Opsgenie publishes a nine band marginal volume ladder that discounts every user above 25, and PagerDuty publishes a single flat per-user rate that never moves. Both free plans stop at exactly 5 users. And the decision has a deadline attached, because Opsgenie went off sale in June 2025 and its support ends on 5 April 2027.

This is a comparison with an unusual shape, because one of the two products cannot be bought. Atlassian announced Opsgenie's withdrawal on 4 March 2025 and stopped selling it on 4 June 2025. If you are not already a customer, the Opsgenie column below is a benchmark rather than an option. If you are a customer, it is what you are paying now and what you have to replace before April 2027. Either way the useful question is not which is cheaper in the abstract, it is what the numbers actually do as a team grows, because that is where these two price lists disagree most.

Every figure here was read from each vendor's own pricing page, Opsgenie on 6 September 2026 and PagerDuty on 4 September 2026, at the annual rate in USD. Neither page is geo-localized, so a US buyer sees these numbers.

Opsgenie vs PagerDuty pricing at a glance

The headline rates look close, and that closeness is misleading in both directions.

Per user per month at the annual rate, first band. The comparison worth making is Opsgenie Standard against PagerDuty Professional, because those are the tiers where each product becomes genuinely usable for a team with more than one service to watch. On sticker price they are 5.3 percent apart. That similarity survives exactly as long as your headcount stays under 26.

How much does Opsgenie cost compared to PagerDuty?

Opsgenie is cheaper at every team size, and the gap widens the more people you have. At ten users the difference is $10.50 a month. At a hundred it is $315 a month. At a thousand it is $11,340 a month, which is $136,080 a year for the same job. The reason is entirely structural rather than a matter of one vendor undercutting the other on value.

Monthly cost at each vendor's annual rate. Opsgenie figures apply its published bands marginally, which is the vendor's own stated model.

Read down that last column and you can watch a pricing model rather than a product. PagerDuty's line is simply 21 times your headcount, forever, with no published discount at any size. Opsgenie's line bends nine times. The two are effectively tied up to 25 people because that is Opsgenie's first band, and then they separate every time a band boundary is crossed.

Does Opsgenie pricing work like tax brackets?

Yes, and getting this wrong is the most common mistake in Opsgenie cost estimates. Atlassian's own wording on the pricing page is "the detailed table of marginal prices per each plan". Marginal means each band's rate applies only to the users inside that band, exactly like income tax. On Standard, users 1 to 25 cost $19.95 each, users 26 to 50 cost $17.85 each, and user number 501 costs $5.25 while those first 25 are still costing $19.95.

So a hundred person team does not pay 100 times $16.80, the third band rate, which would be $1,680. It pays $19.95 for the first 25, $17.85 for the next 25, and $16.80 for the remaining 50, which comes to $1,785. Multiplying total headcount by any single band rate gives the wrong answer in one direction or the other. PagerDuty has no equivalent complication, because there is nothing to compute: it is one rate times one number.

Is PagerDuty or Opsgenie free?

Both have a genuine free plan and both stop at exactly 5 users, which is a coincidence worth knowing because it means the free tier never breaks the tie. PagerDuty's free plan gives you one on-call schedule, one escalation policy, 100 international phone and SMS notifications a month and the full integration library. Opsgenie's gives you unlimited alerts, unlimited email and push, 100 account-wide SMS a month with no voice calls, one routing rule and three months of data retention.

The cliff is sharper on PagerDuty. Because its paid plans bill every user with no volume relief, going from five people to six moves the whole team onto a paid plan and costs $1,512 in the first year rather than the $252 the per-user price suggests. We worked that step through in detail in our PagerDuty pricing breakdown. On Opsgenie the same sixth person costs $56.70 a month on Essentials or $119.70 on Standard, so the step exists but it is a much smaller one.

What does PagerDuty include that Opsgenie does not?

This is where the price gap starts to look less like a bargain and more like a trade. PagerDuty publishes an add-on menu that Opsgenie has no equivalent for, and some of it is expensive: status pages from $89 per 1,000 subscribers a month, premium status pages from $599, stakeholder licences at $3.00 each, AIOps from $799 a month. Those are charges on top of the per-user fee, so a PagerDuty bill can grow in ways an Opsgenie bill cannot.

But the same comparison runs the other way on one row that matters. Opsgenie includes service status pages from its $9.45 Essentials tier upward, at no extra charge and with no subscriber meter. PagerDuty sells the equivalent as an add-on on both paid tiers. At $89 a month a PagerDuty status page costs more than four Professional seats, which is not the shape most teams expect from something they think of as a small extra.

Opsgenie also gates more of its own product than its low entry price implies. Heartbeat monitoring, single sign-on, unlimited SMS and voice, the analytics suite, and the routing rule limit going from 1 to 100 all arrive at Standard. That $9.45 Essentials tier allows exactly one routing rule, which is a hard constraint for any team running more than one service, and it meters SMS and bills overage per notification. Comparing Essentials to PagerDuty Professional is not a fair fight; comparing Standard to it is.

Which is cheaper for a small team?

For a team under 25, the honest answer is that the two are close enough that price should not decide it. Opsgenie Standard against PagerDuty Professional is a 5.3 percent difference, which is roughly $26 a month on a 25 person team. At that size you should pick on fit, on which one your existing tooling integrates with, and on the fact that one of them is being switched off in April 2027.

Above about a hundred people the calculation changes character. The volume ladder starts doing real work, and by a thousand users the annual difference between Opsgenie Standard and PagerDuty Professional is $136,080. That is a number worth negotiating over, and it is the strongest argument for asking PagerDuty directly what volume pricing it will offer, since it publishes none. Enterprise carries no figure at all on PagerDuty's page, which is usually where a large-team discount actually lives.

Neither product tells you your website is down

This is the part that gets left out of on-call comparisons, and it decides whether the numbers above are your whole bill or roughly half of it. Both Opsgenie and PagerDuty are alerting and incident response tools. They receive an event from somewhere else and make sure the right person's phone rings. Neither one requests your homepage, your API or your checkout flow to find out whether it is working.

Opsgenie's heartbeat feature comes closest, and it is deliberately passive: it alerts when a system that normally reports in goes quiet, which catches a dead cron job or a broken alert pipeline. It cannot tell you that your checkout started returning 500s to customers, because nothing in Opsgenie ever asks. So a team that bought either of these to find out about downtime was always paying two subscriptions, one for the rota and one underneath it doing the checking.

If you are picking a replacement before April 2027, that is worth revisiting rather than reproducing out of habit. Plenty of teams find the monitoring tool they already pay for handles the alerting they were buying separately, and the split between per-seat and per-monitor billing is usually what decides the total. We compared how that plays out across the category in our uptime monitoring pricing comparison, and the pattern holds: billing model predicts the final bill more reliably than the sticker price does.

One more thing worth separating out. Both tools spend a lot of their feature list on routing an alert to the correct on-call engineer, and Opsgenie's jump from 1 routing rule to 100 is a large part of what its Standard tier sells. That is a narrow version of a much broader problem, and if what you actually need is to get everyday tickets, requests and leads to the right owner rather than to wake someone at 3am, that job belongs to task assignment software rather than to an incident platform. Buying an on-call tool to solve general work routing is how teams end up paying $21 a head for something they use twice a month.

The deadline is the real decision

Opsgenie's price list is genuinely the better structured of the two. It publishes every tier, it discounts at volume, it includes a status page from the entry tier, and it does not hide its largest customers behind a quote form. None of that matters much now, because you cannot buy it, plan upgrades and downgrades stopped at the end of sale in June 2025, and support ends on 5 April 2027.

What existing customers can still do is renew and add seats on their current tier until that date. That makes the practical question a budgeting one: work out what you pay today, then price the replacement properly, including whatever is running the checks underneath. Our full Opsgenie pricing breakdown has the complete nine band ladder, the metered SMS and call charges that sit on top of the seat price, and a calculator that applies the bands marginally rather than flat. It also documents a contradiction on Atlassian's own page, where the Essentials ladder prints its annual and monthly columns the wrong way round.